Hi, I’m Neal. Thanks for checking out my site.

Collaboration

I find satisfaction in helping SMEs communicate. Often, technical folks experience anxiety when they need to communicate, especially in writing — but I can ease that anxiety. I appreciate colleagues with differing areas of expertise and gain inspiration from their particular talents

Empathy

For communicators, step 1 is to know your audience. Should you avoid jargon? Provide introductory or background information? Or will the audience appreciate insider language and succinct, to-the-point content? But highly effective communication involves more than the basics. I try to understand the audience at a deeper level — their states of mind, their frustrations, their goals — to better serve both the organization’s needs and the audience’s needs.

Efficiency

I believe information architecture is critically important. So is topic-based authoring. Teams need well-written and relevant content, but they also need to ensure it’s organized intuitively, easy to find, re-usable, and simple to update. In previous jobs, I have successfully implemented and socialized these concepts.

Short Bio

I'm a writer and editor who can transform complex technical information into plain language. I’ve worked on development projects, customer-support projects, litigation-support projects, and more. Although I've been with technical teams for a while, I started my career in corporate communications, creating internal and external communication plans, newsletters, press releases, and print ads.

Expertise

• End-user documentation
• Technical documentation
• Knowledge management
• Change management
• UX writing/content design (microcopy, error messages, CTAs, etc.)
• Corporate communication